This Year's Annual EPSI Conference will take place in Prague on the 13th of April.
The third annual EPSI Conference goes under the name " Stakeholder Relationships in Good and Bad Times - New Challenges in Customer Focus in 2012 ". More detailed information will be available shortly, so stay tuned!
The Pan European Customer Satisfaction Report 1999 - 2009 is now available.
Pan_European_EPSI_Rating_Report.pdf